NASM NMB VIP Tours Training
NMB VIP Tour TrainingSlide 1/21
Welcome Back! National Air and Space Museum Docent Training NMB VIP Training Slide 2/21
In this training... This lesson will introduce you to providing VIP tours at the National Air and Space Museum: National Mall Building. After completing this lesson you will have learned more about:
To complete this course, you must complete the following lesson and quiz. This lesson, and its corresponding quiz cover the very basic content that you will need to know for starting VIP tours at NASM's National Mall Building. Slide 3/21
What are VIP tours at NMB?
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Tour Format
Slide 5/21 (A Video / 1:00:51)
How To Give a VIP Tour at NMB Please watch the following video to learn about how to give a VIP tour at the NMB. This section of the training is one hour long. This video is fully captioned. If you would like to turn the captions on, click on the button in the bottom right corner of the video screen that says "CC." Slide 6/21
Meeting Your VIP Group You will meet your VIP group at the Welcome Desk. ALL visitors must have their timed passes scanned and proceed through security screenings. Slide 7/21
(Approximately 2.5 Minutes, Begins in Training Video at 0:00)
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(The Wright Brothers) (Approximately 9 Minutes, Begins in Training Video at 2:33)
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(We All Fly) (Approximately 8 Minutes, Begins in Training Video at 12:09)
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(Early Fly) (Approximately 8 Minutes, Begins in Training Video at 19:13)
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(America By Air ) (Approximately 4 Minutes, Begins in Training Video at 28:44)
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(Common) (Approximately 2 Minutes, Begins in Training Video at 31:48)
Slide 13/21 (One World Connected)
(Approximately 4 Minutes, Begins in Training Video at 33:45)
Slide 14/21 (The Destination Moon )
(Approximately 7 Minutes, Begins in Training Video at 38:14)
Slide 15/21 (T-38 Talon)
(Approximately 3 Minutes, Begins in Training Video at 45:30)
Slide 16/21 (Nation of Speed )
(Approximately 7 Minutes, Begins in Training Video at 48:08)
Slide 17/21 (Exploring the Planets)
(Approximately 5 Minutes, Begins in Training Video at 55:51)
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Concluding Your Tour (Approximately 30 seconds) Thank visitors, reiterate that you are happy to answer questions. Note: If visitors wish to give you a gift or tip, refer them to the donation box or a Visitor Services staff member. You cannot accept gifts per the Smithsonian Directive 208: Standards of Conduct Regarding Smithsonian Volunteers. Slide 19/21
Recording Your Hours in vSys After your shift, it is important to correctly log your volunteer hours in vSys. How To Log VIP Tour at NMB Hours:
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After you complete this lesson and pass the quiz, please email [email protected] to coordinate with VS staff once you feel ready to complete your VIP tour check ride. Check Ride Evalution CriteriaThe following criteria will be evaluated during your Check Ride: Criteria Excels Strong Area to Improve Preparation Arrive on time at the tour start location Follows Dress Code (No non-SI branding, Nametag, Comfortable Shoes) Knows name of group contact Presentation/Audience Engagement Voice, volume, projection, inflection Eye contact, facial expression Body language Establishes rapport with visitors Notices and adjusts to group’s reactions Appropriate vocabulary and information level Concern for comfort and needs Facilitation Techniques Introduction and conclusion Encourage involvement of participants Prompt close looking Pacing, transitions, flow Logistics Dependability and reliability Timing of tour (1 hour or less) Understanding of accessibility resources and use in galleries Tour Content Tour follows example tour Correct and accurate information Familiarity with material Ability to answer questions Highlights museum Transformation Tour Content: 1st Floor Entrance/ Welcome and Expectations Wright Brothers We All Fly Early Flight America By Air Tour Content: 2nd Floor Commons, Part 1 One World Connected Destination Moon Commons, Part 2 Nation of Speed Exploring the Planets Conclusion A PDF of the Check Ride Rubric will become available to see on the main page of this course after you complete this lesson and pass the quiz. Slide 21/21
Lesson Completed! This is the end of the lesson. This lesson contains the basic information about docent VIP tours at NMB. You can review the lesson again using the links in the Lesson Menu block or the navigation buttons below. When you are finished reviewing the lesson, return to the Main Course Page to take the quiz. A PDF version of the lesson content is available on the main course page, for your reference. |